w777's Privacy Policy

1 Introduction and Scope

w777 is an online gaming and betting platform operating for users in Bangladesh. This Privacy Policy ("Policy") explains what personal data w777 collects, how that data is used, and what measures we take to protect your information.

By using w777's website, mobile app, or any of its services, you are considered to have accepted the terms of this Policy. This Policy is supplementary to our Terms and Conditions and both documents should be read together.

In this Policy, "data" means any information that can identify you, directly or indirectly. Under no circumstances does w777 sell users' personal data to third parties.

2 Data We Collect

2.1 Information Provided at Registration

When you open an account at w777, the following information is collected:

• Full name and date of birth
• Mobile number and email address
• National ID or passport number (for identity verification)
• Bank account or mobile wallet details (bKash, Nagad, Rocket, or Upay)
• Current address

2.2 Automatically Collected Information

While you use the platform, the following technical details are recorded automatically:

• IP address and device type
• Browser type and version
• Session duration and page visit history
• Login and logout times
• Deposit and withdrawal transaction records
• Game play history and betting activity

2.3 Information Collected During Customer Support

If you request assistance via live chat or email, details of your queries and conversations are stored. This is used to improve service quality and assist with future contacts.

3 Purpose of Data Use

w777 uses collected data only for the following purposes:

• Account management: To complete registration, login, and account verification.
• Transaction processing: To complete deposits and withdrawals. Minimum deposit is ৳100 and minimum withdrawal is ৳1,000.
• Identity verification: For anti-money laundering (AML) and fraud prevention.
• Customer support: To resolve issues and provide assistance.
• Platform improvement: To analyse user experience and improve services.
• Security: To detect unauthorised access and fraud.
• Relevant communications: To inform you of new offers, bonuses, or important updates — but only with your consent.

w777 never sells your data to advertisers. You can opt out of marketing communications at any time.

4 Data Storage and Security

w777 uses industry-standard technical measures to protect user data. SSL (Secure Socket Layer) encryption technology is used to secure all data exchanged between your browser and our servers.

4.1 Technical Security

• 256-bit SSL encryption is applied to all data transmissions
• Account passwords are stored as encrypted hashes — no staff member can view them directly
• Automated monitoring is in place to detect duplicate payments and unusual transactions
• Two-factor access control is active on servers

4.2 Retention Period

Transaction and account-related data is retained for a defined period after account closure to meet applicable legal obligations. After that, data is securely deleted.

5 Sharing Data with Third Parties

w777 shares data with trusted third parties only in limited circumstances. This is never done for commercial purposes.

5.1 Valid Reasons for Sharing Data

• Payment processors: Necessary data is shared with payment gateways to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfers.
• Identity verification services: With accredited verification providers to complete the KYC (Know Your Customer) process.
• Legal obligations: To comply with lawful instructions from competent authorities.
• Technology service providers: Who operate under strict confidentiality agreements to run the platform.

5.2 Game Studios

Pragmatic Play, PG Soft, JILI, Evolution, and other game providers supply games on w777's platform. They process game-level security data (such as RNG verification) to ensure game integrity and fairness. They do not receive your personal data directly.

6 Cookies and Tracking Technologies

w777's website and app use cookies and similar technologies. These are stored on your device as small text files.

6.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and security verification — these cannot be disabled.
• Functional cookies: Help remember your preferred language and settings.
• Analytics cookies: Used to understand which sections of the platform are used most.

6.2 Cookie Controls

You can disable or delete cookies through your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

7 Your Rights Regarding Your Data

w777 recognises the following rights for users over their own data:

• Right to access: You can request to know what data w777 holds about you.
• Right to correction: You can request that incorrect or outdated data be updated.
• Right to deletion: In certain circumstances you can request that your data be deleted, except where legal obligations apply.
• Right to object to processing: You can object to your data being used for marketing purposes.
• Right to data portability: You can request that your data be provided in a common format.

To exercise these rights, contact the support team by email or live chat. We generally respond within 30 days.

8 Account Closure and Data Deletion

If you wish to close your account at w777, you can contact the support team. After account closure:

• Your personal profile will be deactivated and you will no longer be able to log in.
• Transaction and financial records will be retained for the required period to meet applicable legal requirements.
• After the legal retention period ends, all personal data will be permanently deleted.
• If there are any unresolved transactions or disputes, account closure may be temporarily delayed.

As part of responsible gaming, self-exclusion and limit-setting options are also available under the Responsible Gaming guidelines.

9 Protection of Minors

All w777 services are strictly for persons aged 21 and above. The platform does not knowingly collect data from or provide services to any minor.

Age verification is carried out at the time of registration. If a user is found to be under 21, their account will be closed immediately and all data will be deleted.

If a parent or guardian suspects that their minor child has registered on the platform, they are requested to notify our support team immediately.

10 Policy Changes and Updates

w777 reserves the right to change or update this Privacy Policy where necessary. For significant changes, users will be notified in advance by email or platform notification.

Updated policies take effect from the date of publication. Continued use of the platform after changes means you have accepted the new policy.

For more details about policy changes, you can visit our FAQ section.

11 Contact and Complaints

For any questions, comments, or complaints about this Privacy Policy, please contact us:

• Live Chat: Support available 24/7 in Bengali and English
• Email: [email protected]

Our privacy team generally responds to data-related requests within 3 business days. To learn more about w777, you can read our About Us page.

Data protection is an integral part of our service. We are committed to handling your data with the utmost care and to never misusing it under any circumstances.